Managed Security Services (MSSP)
Managed Security Services (MSSP)
One accountable partner for the security operations you do not have the headcount to run in-house.
Overview
Managed security services hand day-to-day security operations to a specialist provider (an MSSP) so your team can focus on the decisions only they can make. Rather than buying tools you then have to staff, you buy an outcome: someone monitoring the estate, patching what matters first, responding when something happens, and producing the evidence your auditors and customers ask for. We run this as an accountable service with a named lead, agreed SLAs and reporting your board can actually read, not a licence you are left to operate alone.
Methodology & Standards
Services are structured around the NIST Cybersecurity Framework 2.0 functions (Govern, Identify, Protect, Detect, Respond, Recover) so coverage is explicit and gaps are visible. Detection maps to MITRE ATT&CK, incident handling follows NIST SP 800-61, and the control evidence we produce is aligned to ISO 27001 and SOC 2 so the same work satisfies your audits.
What's Included
What You Receive
Frequently Asked Questions
An MSP (managed service provider) keeps your IT running: devices, networks, uptime. An MSSP (managed security service provider) is specialised in defending it: monitoring for attacks, responding to incidents, managing vulnerabilities and producing compliance evidence. Many MSPs bundle a security add-on, but it is rarely a 24/7 staffed function with detection engineering behind it. If security is the outcome you are buying, you want an MSSP.
At the core: 24/7 monitoring and response, vulnerability management, and endpoint and identity protection. Most engagements add an incident response retainer, awareness training, and compliance evidence collection. We scope to what you actually need rather than selling a fixed bundle, because a 30-person SaaS company and a regulated lender need very different things.
You need someone who owns risk decisions internally, even if that is a part-time responsibility for a CTO or head of IT. We take the operational load: the rota, the triage, the tuning, the evidence gathering. What we cannot outsource for you is the business context, the risk appetite and the authority to act, which is why we work alongside a named internal owner, and can provide one through our virtual CISO service if you do not have one.
Pricing is driven by the size of the estate we monitor (users, endpoints, cloud accounts) and the scope of services, not by alert volume, so a noisy month never produces a surprise invoice. We give a fixed monthly fee after a scoping call.
That is a large part of why clients engage us. The operational work already produces most of the evidence auditors want, so we collect it as we go and hand you an evidence pack mapped to ISO 27001 and SOC 2 controls, rather than scrambling to reconstruct it the month before an audit.
Incident response is part of the service. We contain, investigate and support recovery, with digital forensics where the incident warrants it, and we handle the technical side of regulatory notification timelines. Response times are contractually agreed up front so nobody is negotiating scope during an incident.